What’s your warranty period?
All our products come with a 1-year warranty from the date of delivery to your door.

Can you let me know when an item comes back in stock?
The quantity of stock we possess fluctuates significantly; occasionally, we possess a modest amount, while at other times, we may possess a substantial amount. Therefore, if you spot something you adore, grab the opportunity. If you are seeking a particular item and find it out of stock please kindly reach out to us, and we can provide an estimate of when it will be replenished. We suggest periodically checking our website for updates in case your desired item becomes available again.

How can I find out more about an item online?
You can locate all the details about our products within the item description on the product page.

What if I’m not in for my delivery?
Should you be absent, the delivery driver might opt to leave the parcel in a secure spot or with a nearby neighbour, leaving a notification card indicating its location. If delivery attempts are unsuccessful after three tries, the parcel will be returned to us.

Do you deliver to my location?
We provide delivery services to the UK Mainland, Northern Ireland, the Isle of Man, and the Scottish Highlands and Islands. Kindly be aware that deliveries to regions beyond the UK mainland might experience slightly extended transit times. Regrettably, we do not deliver to Jersey, Guernsey, the Republic of Ireland, BFPO (British Forces Post Office) postcodes, or any PO Box addresses at present.

Do you deliver internationally?
We currently don’t deliver to addresses outside of the UK.

My order hasn’t arrived yet; what should I do?
If your order fails to arrive within 7 working days without prior notification of a delay, kindly get in touch with us.

How can I track my order?
If you made your purchase through our website, you can monitor the progress of your order using the tracking link provided in your dispatch email.

How can I check if my order has been dispatched?
Upon dispatching your order, we will promptly send you a dispatch confirmation email. For orders placed with standard delivery, you can conveniently monitor the status of your home delivery through the tracking link included in your order confirmation email.

I have received a notification saying that my order has been delivered, but I cannot find it. What should I do?
Before contacting us, kindly verify that your delivery address is accurate. Additionally, please inspect your surroundings within your property, consult your neighbours, and explore any potential secure locations. If you are still unable to locate your parcel, please reach out to us.

I have ordered several items at once. Will they all be delivered together?
Occasionally, it may be necessary to divide orders into multiple parcels. If you receive only a portion of your order, we kindly ask that you wait for 5 working days before reaching out to us.

Can I make changes or cancel my order?
After placing your order, we regret to inform you that we are unable to modify any details, including the specific items, delivery method, or delivery address. Should you have made an error in your order or no longer require the items, you will need to follow the standard return process once your order has been delivered to you.

I haven’t received my confirmation email yet. What should I do?
Occasionally, there may be a delay in the generation of order confirmation emails. Please allow up to 48 hours for the email to be delivered. If you have not received it after this timeframe, kindly reach out to us.

I have received the wrong item; what should I do?
We apologise for any inconvenience this may cause. Kindly fill out the Contact Us form, and we will promptly assist you in resolving the issue.

What’s your return policy?
You have 30 days from the delivery of your order to return your purchase for a refund by post with your dispatch note as proof of purchase. If the item is not faulty, you are responsible for the return postage costs.

How long will it take for me to receive my refund?
The refund will be issued to the original payment method and may take 3-5 working days to process. If you made the payment using your PayPal balance, the refund will be returned to your PayPal balance.

My items or parcel have arrived damaged; what should I do?
If your order is damaged when you receive it, the quickest and easiest way to return it is to complete the Contact Us form, providing the order number and details of the damaged item(s). We will then ask for photos of the damaged items and provide you with an RA number that must be written down and placed in the packaging prior to return. We will then arrange with you to have the item collected.

The product I purchased is faulty; what should I do?
If you encounter a fault with an item you purchased, we advise you to promptly reach out to us so we can examine the item and evaluate the issue.

Should the item prove to be faulty, we will facilitate either a refund or an exchange. However, if the item has been subjected to excessive wear and tear, misuse, or malicious damage, we will not be able to provide a refund.

My payment wasn’t successful; what shall I do?
If your payment hasn’t been processed successfully, there’s no need to be concerned. Simply ensure that your PayPal or card details are accurate, wait a few minutes, and try again.

If you’re still having difficulty finalising your purchase, please don’t hesitate to explore alternative payment methods.

What payment methods do you accept?
We accept:

    • Apple Pay and Google Pay via SquareUp

    • All major credit and debit cards: Visa and Mastercard via SquareUp

    • PayPal

Do you save my payment details for my next visit?
We don’t automatically save your payment details.

My payment wasn’t successful, but my card has been charged. What shall I do?
Upon order submission, our payment processors may pre-authorise the amount from your selected payment method. If, for any reason, the order does not proceed, there is no requirement to contact us; your bank will automatically remove the pre-authorization charge within 5 days.

Do I need to login to my account to place an order?
No, you don’t need an account to order from us. We never request your passwords through unsolicited communications, such as letters, phone calls, or email messages. For details on how we handle personal information, please refer to our privacy policy by clicking here.

Why do you need my email address?
We use your email address as a unique identifier, and all correspondence related to your order will be directed to this address. Please refer to our Privacy Policy to learn more about how we safeguard your personal information.

I want to see if I can have something made; how do I do it?
Simply fill out the form on the Contact Us page with your name, email address, and your idea of what you would like made, and we will email you back as soon as we possibly can.

Do you make things from brass or copper?
No, we do not. However, we offer a variety of finishes that can emulate the appearance of that particular metal type.

Will I see you at craft fairs or trade shows?
At present, we have no intentions to set up trade stands at shows or fairs. This decision is aimed at maintaining cost efficiency for our clients.

I own a business; can I get a bulk order made?
Yes, please use the Contact Us page to reach us.

Do you do B2B sales?
Yes, please use the Contact Us page to reach us.

Do you have MOQs or values for businesses?
Depending on the nature of your product or idea, it is possible. However, we can offer lower pricing per unit with minimum order quantities.