General Terms of Sale
Please read the following important terms and conditions before you buy anything on our website.
All the items in our shop are handmade, all our own designs, and made with care and attention to detail, ready to be shipped out (items in stock) or after the lead time shown on the product page.
Our products are quality-checked at all stages, and we make sure they exceed our standards in all areas. We pride ourselves on our item descriptions and accurate representations of our products via photographs on our website and social media. We endeavour to make sure our items are accurately described and correctly portrayed.
If you feel an item is not as described, you can contact us via social media and email. We will do our best to resolve any issues that arise.
You are also protected by PayPal and SquareUp terms and conditions, which protect you should an issue arise.
Bespoke, Back Order, and Customised:
We aim to keep you updated on the progress of your item via email with text and photographs so you can see your item come to life. If we need to make a design change for any reason, we will consult with you before proceeding. Any delay in response will extend the lead time for your item.
If we are in the process of making your order and you wish to cancel, you will not be entitled to a refund due to time and material costs.
Lead Times:
On backorder products, there is a lead time. If you purchase a product that is on backorder, we will email you with the expected lead time, and if this lead time cannot be met, we aim to email you within 24 hours, notifying you of such a situation. If you are unhappy with the extended lead time, you may have the right to cancel and will be refunded. You must let us know immediately via email that you wish to cancel your order, as it will delay a refund.
Returns Policy
You have 30 days from the courier’s proof of delivery (that was delivered and signed for) to notify us if you wish to return your order or exchange an item. In this case, any returns are at the buyer’s expense. The item must be returned in its original packaging as delivered.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke, or made-to-order to your specific requirements.
Faulty goods: For any faulty goods that are delivered, we will require photographs of the damage and the packaging as opened. You can email these to the email address on your invoice. We will then ask you to wrap the item back up; we will get it collected, and if we have a replacement item in stock, we will ship it as soon as we have the faulty item back. If we do not have a replacement item, we will refund you in full the cost of your damaged item.
Shipping
Most of our items are shipped with DHL, Parcelforce, and Royal Mail (Monday–Friday). Smaller items are shipped via Royal Mail Track 24.
You must notify us immediately if you receive a damaged item upon delivery, and you must tell the courier to sign as unchecked or damaged. The items we send out are insured with the courier, and we carefully pack each item we send out.
Please note that we do not ship our items outside of the United Kingdom.
Payments
All payments from this website are processed via PayPal and SquareUp. The terms of which for PayPal can be found on the PayPal website HERE. We abide by the buyer protection programme, which protects you as a buyer should an item not arrive or if you feel it is not as described. Please see the above “Returns Policy.”.
Payments for bespoke or custom items are required in full prior to work being carried out. This covers all materials and costs incurred in acquiring the materials needed. You will receive an email stating the lead time and whether it can be met or if it needs to be extended. If you are unsure, please contact us HERE, and we will tell you the current lead time on that particular item.
We do not process card payments directly; however, we do receive data from PayPal and SquareUp, which consists of the item you have ordered, your address to ship the order to your door, and your email address for communication with you regarding the order. These details will be passed on to our chosen courier in order to ship your item. If you do not wish for your email address or phone number (for shipping notifications) to be passed on to the courier, please let us know. See our privacy policy here for more information.
Customer Reviews
The reviews shown on our website are genuine and true from real customers who have purchased items from us either locally or online. These reviews are gathered from a variety of sources and compiled into one database in order to be shown on our website. We do not engage in spurious activities to gain reviews, such as offering items for a discount or for free in exchange for a review. Nor do we engage in purchasing reviews.
All our reviews can be found in the public domain. If you wish to leave us a review, you are free to do so. We will add your review to our database in order to show it on our website; however, we will omit your surname and replace it with the first letter of. For example, “Shelly Smith” would show as “Shelly S.” We also add where the review can be found so that clients like you can see where it has come from.
Legal Terms
Website Terms and Conditions of Sale
A summary of some of your key rights:
By law, the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see below).
We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in these terms.
Right to cancel: goods
The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund up to 30 days after purchase.
Your Consumer Rights: Goods
The Consumer Rights Act 2015 says goods must be as described, fit for purpose, and of satisfactory quality.
During the expected lifespan of your product, you’re entitled to the following:
up to 30 days: if your goods are faulty, then you can get a refund;
up to six months: If they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk.
The information in this summary summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
Our Terms
A. These terms and conditions set out: your legal rights and responsibilities; our legal rights and responsibilities; and certain key information required by law.
B. If you do not understand any of these terms and want to talk to us about them, please contact us by:
Contact us here.
C. Definitions:
“We, us, or our” means Mr. B. Jones T/A BRJ Fabrications with our office at:
12 Welfen Lane
claypole
newark
ng23 5al
References to us in these Terms also include any group companies that we may have from time to time;
II. “Our site or our website” means the site on which these terms and conditions are displayed, including, but not limited to, the following websites:
www.brjfabrications.co.uk
brjfabrications.co.uk
III. “Terms” means these terms and conditions of sale as updated from time to time;
IV. “You or your” means the person accessing or using our site to make purchases from us.
Please read these Terms and Conditions carefully, as they affect your rights and liabilities under the law, and you will be bound by them if we accept your order. If you do not agree to be bound by these terms and conditions, then please do not continue to place any orders through this site.
1. The contract
1.1 We must receive payment of the full price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provide. Our acceptance of your order brings into existence a legally binding contract between us.
2. Price
2.1 The price payable for goods that you order is set out on our website and on specific product pages.
2.2 You may be required to pay extra for delivery, and it might not be possible for us to deliver to some locations. Our delivery charges are set out on our website.
3. Your Right to Cancel
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your order unless it is a bespoke or custom order. Please notify us if there is any problem with the goods at the time of cancellation.
3.2 We will refund you the full cost of the goods upon receipt of the returned goods in satisfactory condition.
To cancel your order, you must notify us in writing.
3.4 If you have received the goods before you cancel your order, then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery, you must not unpack the goods when they are received by you, and you must send the goods back to us at the address stated above at your own cost and risk as soon as possible.
3.5 Once you have notified us that you are cancelling your order, any sum paid to us from your credit or debit card will be refunded via PayPal or Stripe back to your account as soon as possible, and in any event, within 14 days of receipt of your returned goods. PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.
3.6 The cost of carriage to you is not refundable.
4. Our Right to Cancel
4.1 We reserve the right to cancel the purchase between us if:
4.1.1 We have insufficient stock to deliver the goods you have ordered.
4.1.2 We do not deliver to your area; or
4.1.3 One or more of the goods you ordered were listed at an incorrect price due to a typographical error.
4.2 If we do cancel your order, we will notify you by e-mail and refund to your account any sum deducted by us from your credit or debit card as soon as possible, but in any event within 14 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. A valid signature will be required upon collection or delivery.
5.2 Delivery will be made as soon as possible after your order is accepted and, in any event, within 10–30 days of your order, but can be longer during our busy times.
5.3 You will become the owner of the goods you have ordered when they are delivered to you. Once goods have been delivered to you, they will be held at your own risk, and we will not be liable for their loss or destruction.
6. Liability
6.1 If the goods we deliver are not what you ordered, are damaged or defective, or are of an incorrect quantity, we shall have no liability to you unless you notify us in writing at the address stated above of the problem within 7 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at the address stated above of the problem within 40 days of the date on which you ordered the goods.
If you notify us of a problem under this condition, our only obligation will be, at your option:
6.2.1 To make good any shortage or non-delivery;
6.2.2 To replace or repair any goods that are damaged or defective; or
6.2.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Precluded by law, we will not be liable to you for any indirect or consequential loss, damage, or expenses (including loss of profits, business, or goodwill) howsoever arising out of any problem you notify us of under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import, or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability with respect to the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded.
7. Notices
7.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to the address stated above, and all notices from us to you will be displayed on our website from time to time.
8. Events beyond our control
8.1 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control, including, without limitation, strikes, lock-outs, and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, or accident.
9. Invalidity
9.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.
10. Privacy
10.1 You acknowledge and agree to be bound by the terms of our privacy policy found HERE and our cookie policy found HERE.
11. Third Party Rights
11.1 Except for our affiliates, directors, employees, or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12. Governing Law
12.1 The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
13. Images
13.1 We endeavour to ensure that the photographs and images appearing on the site represent an accurate illustration of the goods in question; however, the colour may vary slightly due to differences in computer graphics.
13.4 Images, style, layout, and code are all copyrights. Reproduction, in whole or in part, is strictly prohibited.
14. Entire Agreement
14.1 These terms and conditions, together with our current website prices, delivery details, contact details, and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.